Understanding Organizational Culture

Margaret Andrews is on a mission to improve the world by improving the craft of leadership. She has over thirty years of experience in business and academic leadership, teaching, and public speaking. Andrews has created and taught courses and executive programs in leadership, emotional intelligence, creativity and innovation, and strategy, and taught and spoken at events in the United States, South America, Asia, and Europe. Her book, Manage Yourself to Lead Others, published by Basic Ventures (Hachette), will be published in September 2025. She is the former associate dean for management programs at Harvard University's Division of Continuing Education and, prior to this, was executive director at the Massachusetts Institute of Technology (MIT) Sloan School of Management, where she managed the MBA program, admissions, student affairs, career development, marketing, alumni relations, and the MIT Sloan Management Review. Previous positions include vice president of marketing at Putnam Investments, as well as being a certified public accountant (CPA) at Deloitte & Touche and a consultant at Mercer Management Consulting (now Oliver Wyman). Andrews hails from California and has an undergraduate degree from the University of California at Berkeley. She is also a graduate of MIT Sloan, where she was named a Seley Scholar, the school's highest honor.

Dayna Catropa is a client-focused educator and business professional dedicated to results-oriented initiatives that are educationally and economically sound. As an educator focused on leadership, with an emphasis on emotional intelligence, Catropa is an experienced instructor for Harvard Extension School. She has also been as a moderator for Harvard Business School Press, designing and delivering online leadership training modules for global executives. She has served Harvard University in a variety of business and education roles, most recently in the Office of the President's Strategy and Programs Group. Her most recent consulting work has focused on strategic planning and eLearning initiatives. Catropa earned a bachelor of science in applied economics and management, magna cum laude, from Cornell University and a master's degree in education with a focus on psychology from the Harvard Graduate School of Education.